Due to the current Coronavirus (COVID-19) situation, we understand many are re-evaluating their travel plans for this season. Our number one priority at North Island Kayak is the health and safety of our staff and guests. In response, we are reaching out to our kayaking community to announce updates to our standards. We are continuing to monitor the situation closely, and remain optimisic and excited about our summer of kayaking adventures ahead.
What if I have made a reservation for 2020?
If you are uncertain about your ability to enter Canada this summer, we highly recommend staying patient and awaiting further government travel advice.
If your travel plans have changed, or you are uncertain about your existing booking, we can…
· reschedule your adventure once your plans are firm
· cancel your adventure and leave a credit on your account for future bookings
· provide you with a fully transferable gift certificate that never expires
· cancel and refund your booking in accordance with our cancellation policy
In this time of uncertainty, we are relaxing our cancellation standard. We are waiving administration fees for cancellations outside of 60 days, so those who wish to book but hold a level of uncertainty can still feel confident in reserving their spaces.
We strongly suggest you invest in Travel Insurance to protect yourself from any loss you may suffer due to our cancellation policy. Travel insurance is available through credit card providers or any company that offers home and auto insurance.
Our Promise for 2020
We will continue to run small tours at or below the industry standard of a 6:1, guests to guide. All of our gear and equipment is thoroughly washed and sanitized between uses and we will be increasing our cleaning schedule in communal spaces. On multi-day trips, our incredible guides will provide additional training for guests on proper camp sanitation. Both on land and on our tours, we will be offering additional access to sanitation with increased number of stations and supplies.
We are also excited to announce a partnership with our sister company, Prince of Whales Whale & Marine Wildlife Adventures, to offer a Whale Sightings Guarantee
on select tours.
This summer, North Island Kayak will continue to focus on promoting a healthy and active lifestyle. We invite our guests to experience Telegraph Cove’s famous wildlife and incredible wilderness. As we continue dead-reckoning through these challenging times, we ask our community to remain unified and vigilant. Wash your hands and call your neighbours - every action counts.
Should you have any questions or concerns, please do no hesitate to contact us.
Stay home for now & explore BC later!