Cancellation Policy

Cancellation Policy

You need to reschedule

Should you need to reschedule your kayaking tour, please contact us as early as possible. We will do everything we can to accommodate your request, but what we can do will be very much subject to availability and how long before departure you tell us. Please note that we are not and cannot be responsible for any travel delays or difficulties you may incur on your journey to join your kayaking tour.

Kayaking Tour Cancellation

You need to cancel

In the unfortunate event that you should need to cancel your kayaking tour, we require written notice of cancellation. Upon receipt of your cancellation notice, your fee will be refunded according to the following schedule;

  • 60 days or more: Full Refund less $30 (plus 5%tax) Administration Charge per person
  • 59-31 days: Deposit not refunded, however, you are able to postpone your deposit to 2022 without penalty
  • 30 days or less: no refunds or postponements

Refunds will be made in CAD$. Conversion rate will be determined by the issuer of your Credit Card.

Cancellation By Us

On very rare occasions we will need to cancel your kayaking tour due to extreme weather or other unforeseen circumstances beyond our control. If we have to cancel you Booked Kayaking Tour, we will try to re-schedule your trip or, on request refund all payments you have made to us. Our total liability to you is limited to no more than this amount, we are not responsible for any other costs incurred by you.

Travel Insurance

We strongly suggest you take Travel Insurance to protect yourself from any loss you may suffer due to our cancellation policy.