Booking and Cancellation Agreement

From July 1st through September 6th, we have a 4 person minimum for all multi-day tours. Outside of those dates, a minimum of 2 people is required, except for our nomadic tours, which need a 4-person minimum year-round. Should we be unable to acquire the minimum number of guests required for our tour, we will offer a full refund or the option to reschedule. Solo travellers should note that we have a maximum capacity of 2 single paddlers per trip. If you are traveling alone or are an odd number in your party, you or someone else in your party will be required to paddle a tandem kayak with someone from another party.

Day trip guests are required to arrive 30 minutes prior to departure. Failure to arrive at least 5 minutes prior to departure will result in a forfeited trip.

Should you need to reschedule your booking, please contact us at your earliest convenience. We will do everything we can to accommodate your request, but what we can do will be very much subject to availability and the proximity of your notice to the departure date. In the unfortunate event that you should need to cancel your booking, we require written notice of cancellation. Upon receipt of your cancellation notice, your fee will be refunded according to the following schedule:

60 days or more: Full Refund less $30 administrative fee per person
59-31 days: Full credit of deposit (less $30 administrative fee per person). Credit can be applied to any of our future tours.
30 days or less: No refund

Refunds will be made in CAD$. Conversion rate will be determined by the issuer of your credit card. All prices are shown and charged in Canadian Dollars (CAD$)

 

We strongly suggest you invest in travel insurance to protect yourself from any loss you may suffer due to our cancellation agreement.