Our Cancellation Policy
I need to reschedule
Should you need to reschedule your kayaking tour, please contact us as early as possible. We will do everything we can to accommodate your request, but what we can do will be very much subject to availability and how long before departure you tell us. Please note that we are not and cannot be responsible for any travel delays or difficulties you may incurr on your journey to join your kayaking tour.
Kayaking Tour Cancellation
Cancellation By You
In the unfortunate event that you should need to cancel your kayaking tour, we require written notice of cancellation. Upon receipt of your cancellation notice, your fee will be refunded according to the following schedule;
- 60 days or more: Full Refund less $30 (plus 5%tax) Administration Charge per person
- 59-31 days: Deposit not refunded
- 30 days or less: no refund
Refunds will be made in CAD$. Conversion rate will be determined by the issuer of your Credit Card.
Cancellation By Us
On very rare occasions we will need to cancel your kayaking tour due to bad weather or other unforseen circumstances beyond our control. If we have to cancel you Booked Kayaking Tour, we will try to re-schedule your trip or, on request refund all payments you have made to us. Our total liability to you is limited to no more than this amount, we are not responsible for any other costs incurred by you.
We strongly suggest you take Travel Insurance to protect yourself from any loss you may suffer due to our cancellation policy.